Frequently Asked Questions

Most items have no minimum order quantity, so you can order a single personalized tumbler or gift. Check the product page for available options and any product-specific requirements.

Tell us the product, quantity, personalization, and required arrival date. Send any logo or artwork to hello@northtexaslaserworks.com, or visit our custom engraving page for more options. We reply within 1 to 2 business days.

Yes. Let us know the brand, size, and color you want for each piece so we can confirm availability and pricing. Volume pricing eligibility depends on the product and shared design.

Standard text and artwork you supply have no design fee. If you need artwork created from scratch, describe your idea so we can review the scope before you order.

Yes. Volume pricing applies when items share the same main design, including orders where only individual names change. Email hello@northtexaslaserworks.com with the product, quantity, and design for volume pricing.

Vector artwork works best, such as SVG, AI, EPS, or a PDF containing vector graphics. A clear, high-resolution PNG can also be useful. Email your file to hello@northtexaslaserworks.com. If you have already ordered, include your order number.

Yes. We email a digital proof for your approval before we engrave. We wait for your approval before engraving.

Check spelling, names, dates, logo details, and placement. Tell us about any changes before approving the design so we can correct them before production.

Yes. For a shared design, choose the font and placement for one item, then add the name list in the Special Instructions box on the cart page with the correct number of items in your cart. For dozens or hundreds of names, contact us with your logo and list so we can help organize the order. Check the product details for personalization pricing.

Send what you have. We will review the image and let you know whether it is suitable or whether a clearer file is needed before engraving.

Orders under 12 pieces ship in 1 to 3 business days after proof approval. Orders of 12 or more ship in 5 to 7 business days. These estimates cover production and do not include shipping transit. If artwork review or proof approval is needed, we will confirm how that affects your schedule.

Add the Rush Order add-on to your order and it moves to the front of our queue for design, proof, and production. We attempt same-day work on rush orders, but it is not guaranteed. Rush does not speed up shipping.

Include your required arrival date in your first message, along with the product, quantity, and shipping destination or pickup preference. We will check the production schedule and delivery options before confirming the order.

We offer Polar Camel, Stanley, YETI, and Owala drinkware with options for names, logos, and custom artwork. Browse our tumblers and water bottles for current sizes and colors. Contact us if you need a specific style that is not listed.

Often, yes. Our Bring Your Own Tumbler engraving service accepts most suitable stainless steel and coated tumblers. Send a photo, the brand and size, and your design idea so we can check compatibility. Include photos of any existing damage before we begin.

It is laser engraved. On powder-coated drinkware, the laser removes coating in the design area to reveal the metal beneath. The result is a permanent, single-tone design rather than a printed image or sticker. Laser engraving does not reproduce full-color artwork, and damage to the item or finish can still affect its appearance.

Orders of $79 or more ship free within the continental US. Other orders show shipping options and costs at checkout. We ship with USPS, UPS, or FedEx. Our engraving shop is based in Aubrey, Texas, serving Dallas-Fort Worth and customers ordering online.

Shipping time depends on your destination and the service selected at checkout. Carrier transit begins after production is complete. We use carriers including USPS, UPS, and FedEx, and email a tracking number when your order ships.

Yes. Local pickup is available in Grapevine, TX by emailing us first at hello@northtexaslaserworks.com. Email us first at hello@northtexaslaserworks.com so we can confirm the details and collection time.

Contact us with the quantity and destinations before ordering. We will confirm the shipping arrangements and any additional costs for sending items separately.

We recommend hand washing with mild soap, warm water, and a soft sponge to help preserve the exterior finish. Avoid abrasive scrubbers and harsh chemicals. Follow the manufacturer's instructions for your specific model, including lids and accessories. See our engraved product care instructions for more guidance.

Custom engraved items are made to order, so returns and exchanges are not available. If we made an engraving error or there is a production defect, contact us for help. Please review our refund policy for the full terms.

Email hello@northtexaslaserworks.com within 7 days of receiving your order, with your order number and photos. If we made the error or caused a production defect, we will remake the item at no charge. Errors in customer-supplied or approved personalization are not eligible for a free remake, but contact us so we can discuss a solution.

Email hello@northtexaslaserworks.com or use our contact form. Include your order number and a short description of the question or issue. Add photos if they will help us understand it. We reply within 1 to 2 business days.

Yes. We engrave branded drinkware for employee gifts, client thank-yous, schools, teams, and events. Send your logo, quantity, and deadline, or visit our corporate and bulk laser engraving page to get started.

Yes. Boutiques, gift shops, online sellers, and other businesses can offer engraved products through our wholesale and reseller program. White-label packaging without our branding is available upon request. Tell us about your products, quantities, and packaging needs when requesting pricing.

Contact us with your organization and timeline so we can discuss the options. Visit our laser engraving fundraising page for information about the program.