Shipping policy

Production time

Every order is custom made after you approve your proof. We email a digital proof for approval before we engrave. Orders under 12 pieces ship in 1 to 3 business days after proof approval. Orders of 12 or more pieces ship in 5 to 7 business days after proof approval. Production time does not include shipping transit time.

Where we ship

We ship within the continental United States. We do not currently ship to Alaska, Hawaii, US territories, APO/FPO addresses, or outside the US.

Shipping cost

Orders of $79 or more ship free within the continental US. Orders under $79 are charged the shipping rate shown at checkout.

Carriers and tracking

We ship with USPS, UPS, or FedEx. You will receive a tracking number by email when your order ships. Most packages arrive within 3 to 7 business days after shipping, depending on the carrier and destination.

Rush orders

The Rush Order add-on moves your order to the front of our queue for design, proof, and production. We attempt same-day work on rush orders, but it is not guaranteed. Rush does not speed up shipping. Choose a faster shipping service at checkout if you need one.

Local pickup

We are based in Aubrey, Texas. Local pickup is available in Grapevine, Texas by emailing us first at hello@northtexaslaserworks.com. Email us first at hello@northtexaslaserworks.com so we can confirm the details.

Address errors

Please check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an address error, we will reship it once the customer pays the new shipping cost.

Lost or damaged packages

Once a package is handed to the carrier, delivery times are controlled by the carrier and we are not responsible for carrier delays. If your package shows as delivered but you cannot find it, or it arrives damaged, email hello@northtexaslaserworks.com within 7 days of the delivery date with your order number and photos of the package and item. We will help file a claim with the carrier and work with you on a replacement once the claim is reviewed.

Questions

Email hello@northtexaslaserworks.com. We are available 7 days a week, 9am to 8pm Central Time.