Refund policy

All sales are final

Every item is custom engraved and made to order, so we do not accept returns or exchanges. All sales are final.

Our errors

If we made an error on your order, such as a misspelling that does not match your approved proof, the wrong design, or a defect caused by our production process, we will remake the item at no charge. Email hello@northtexaslaserworks.com within 7 days of receiving your order with your order number and photos of the issue.

Approved proofs and customer errors

We email a digital proof for your approval before we engrave. The approved proof is the final design. Errors in details you provided or approved, such as spelling, names, dates, or layout, are not eligible for a free remake, but we will work with you on a solution.

Damage in transit

If your order arrives damaged, email hello@northtexaslaserworks.com within 7 days of delivery with your order number and photos of the package and the item. We will file a claim with the carrier and arrange a remake or replacement once the claim is reviewed.

Bring your own items

Items you supply for engraving are engraved at your own risk. Laser engraving can react differently on unknown coatings and materials. We are not responsible for damage to customer supplied items during engraving, or for any damage, wear, or marks that existed before we received the item. Please send photos of existing marks before we start.

Rush orders

The Rush Order add-on is non-refundable in all cases.

Contact

Email hello@northtexaslaserworks.com. We are available 7 days a week, 9am to 8pm Central Time.